About the property
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* Some services may carry an extra charge.
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Information about the area
Palenque, MexicoLocated in Palenque, Hotel Villa Mercedes Palenque is in the entertainment district, within a 5-minute drive of Palenque National Park and Museo de Sitio Palenque. This family-friendly hotel is 2.6 mi (4.2 km) from Palenque Archaeological Zone and 2.7 mi (4.4 km) from El Panchán.
What’s nearby
- Palenque National Park - 1.7 km / 1.1 mi
- Museo de Sitio Palenque - 3.7 km / 2.3 mi
- El Panchán - 4.1 km / 2.5 mi
- Palenque Archaeological Zone - 4.2 km / 2.6 mi
- Museo Del Textil - 4.9 km / 3.1 mi
- Misol-Ha Waterfalls - 9.6 km / 5.9 mi
Getting around
- (PQM) Palenque, Palenque International Airport, MX - 4.39 km
- (TGZ) Tuxtla Gutierrez, Angel Albino Corzo, MX - 149.57 km
- (VSA) Villahermosa, C P A Carlos Rovirosa Intl, MX - 101.43 km
About accommodation
General
- Air conditioning
- Safety deposit box
- Family rooms
- Heating
- Pets allowed
- Non-smoking rooms
- Facilities for disabled guests
Safety & security
- Fire extinguishers
- 24-hour security
- Security alarm
- CCTV in common areas
- Smoke alarms
- CCTV outside property
Activities
- Public Bath
- Spa facilities
- Spa lounge/relaxation area
- Massage
- Fitness centre
- Spa and wellness centre
- Fitness
- Walking tours
Services
- Room service
- Express check-in/check-out
- Ironing service
- Airport shuttle (additional charge)
- Meeting/banquet facilities
- Luggage storage
- Concierge service
- Shuttle service
- Tour desk
- Packed lunches
- Daily housekeeping
- Fax/photocopying
- 24-hour front desk
- Airport shuttle
- Babysitting/child services
- Trouser press
- Shuttle service (additional charge)
- Grocery deliveries
- Laundry
Safety features
- First aid kit available
- Thermometers for guests provided by property
- Face masks for guests available
- Staff follow all safety protocols as directed by local authorities
- Access to health care professionals
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Hand sanitizer in guest accommodation and key areas
- Process in place to check health of guests
Physical distancing
- Contactless check-in/check-out
- Physical distancing rules followed
- Cashless payment available
Food & Drink
- Restaurant
- Bar
- Breakfast in the room
- Wine/champagne
- Coffee house on site
- Fruits
Cleanliness & disinfecting
- Linens, towels and laundry washed in accordance with local authority guidelines
- Guest accommodation is disinfected between stays
- Guest accommodation sealed after cleaning
- Use of cleaning chemicals that are effective against Coronavirus
- Property is cleaned by professional cleaning companies
- Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & drink safety
- Delivered food is securely covered
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
- All plates, cutlery, glasses and other tableware have been sanitized
- Breakfast takeaway containers
Internet
- Internet services
- WiFi
- Free WiFi
Outdoors
- Outdoor pool
- Garden
- Sun terrace
- Outdoor pool (all year)
- Outdoor furniture
Parking
- Free parking
- Parking
- Private parking
- Parking on site
Pool and wellness
- Pool bar
- Swimming Pool
- Swimming pool
- Sun umbrellas
- Infinity pool
Transport
- Airport drop off
- Airport pick up
Reception services
- Invoice provided
Languages
- English
- Español
About the rooms
The accommodation has 74 rooms:
Bedroom
- Cots
General
- Air conditioning
- Safety deposit box
- Fan
- Fire extinguisher
- Private entrance
- Iron
- Mosquito net
- Smoke alarm
Accessibility
- Roll-in shower
- Entire unit wheelchair accessible
- Entire unit located on ground floor
- Toilet with grab rails
Services
- Wake up service/Alarm clock
- Wake-up service
Pool and wellness
- Pool towels
Bathroom
- Free toiletries
- Bath or shower
- Toilet paper
- Hairdryer
- Shampoo
- Toilet
- Towels
- Private bathroom
Media & Technology
- TV
- Telephone
- Cable channels
- Flat-screen TV
Food & Drink
- Bottle of water
Kitchen
- Coffee machine
- Dining table
View
- Garden view
- Lake view
- Pool view
- View
About the pools
The accommodation has 2 pools:
Location
OutdoorAccess
Adults onlyCost
FreeLocation
OutdoorAccess
Adults onlyCost
FreeRestaurants
RESTAURANTE (LA FORESTA)
- Access for guests and visitors
- No reservation required
About parking
The accommodation offers 1 parking option:
Parking type
PrivateLocation
On-siteReservation
No reservation neededCost
- Free
Internet
Coverage
Available in the roomsConnection type
Wi-FiPrice
- Free
Policies
Check-in
- Checkin from 15:00
- Minimum age for check-in: 18 years old
Check-out
Checkout before 12:00Pets
Pets are allowed. Charges may be applicable.Children
Children of any age are welcome.Extra beds
Extra beds is not available at this property. Cots available subject to availability at this property.Special check-in instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.Important information
Optional fees
- Fee for English breakfast: approximately MXN 250 for adults and MXN 150 for children
- Airport shuttle fee: MXN 1500 per vehicle (one-way, maximum occupancy 4)
- Uncovered extended parking fee: MXN 500 per day
- Pet fee: MXN 600 per pet, per night
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Other details
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher and a smoke detector
- Pool access available from 8:00 AM to 9:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Contactless check-out is available.