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Reisebazaar Collective (Main Agency)
+47 22413030
+47 41853030
Reisebazaar Collective (Main Agency)
+47 22413030
+47 41853030
Palenque
Hotel Villa Mercedes Palenque
Reserve rooms
Hotel Villa Mercedes Palenque

About the property

In the entertainment district. Make yourself at home in one of the 92 air-conditioned rooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature bathtubs or showers with rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and coffee/tea makers.

Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a fitness center. Additional features at this hotel include complimentary wireless internet access, babysitting (surcharge), and gift shops/newsstands.

Grab a bite at La Foresta, a restaurant which features a bar/lounge and a garden view. You can also stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool.English breakfasts are available daily from 7 AM to 11:30 AM for a fee.

Featured amenities include a business center, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Popularity

8.6
Very good
General
2149
brand
Tripadvisor 8/10
747
brand
Booking 9/10
854
brand
Expedia 8.6/10
548

Main services

Airport Shuttle
Spa treatments
Parasols
Hotel safe
BBQ Facilities
Reception
Wheelchair-accessible
Shop
Outdoor swimming pool
Coffee
Business centre
Tea and coffee making facilities
Terrace
Restaurant
Picnic
Luggage room
Conference room
Babysitting service
Garden
24-hour reception
Bar
TV lounge
Free Internet
Non-smoking establishment
Service Animal allowed
Pets allowed
Meeting room
Swim-up bar
Spa
Sun loungers
Parking

* Some services may carry an extra charge.

Guest reviews

8.6/10 Very good
Cleanliness9/10
Staff and Service8.4/10
Amenities8.6/10
Property conditions and facilities8.8/10
Location9/10
Neighborhood9/10

10 / 10

Rachel
Palenque
We had a wonderful stay in Palenque! The grounds of the hotel are beautifully maintained and clean! The rooms are comfortable and clean! We enjoyed our stay!😊
26. Mar 2025

8 / 10

Ana
Quietly hotel, the tv in the room terrible.
15. Mar 2025

8 / 10

Monica
El hotel no parece VIP ni 5 estrellas, cuando mucho 4 por lo sencillo de las habitaciones y la falta entrenamiento al personal de recepción para que sean atentos y ofrezcan una bienvenida/despedida acorde a la categoría del hotel. Ni siquiera los botones tuvieron atención de preguntarnos si necesitabamos ayuda con las maletas o llevarnos a nuestra habitación. El personal de la alberca muy amable.
10. Feb 2025

10 / 10

David
Loved It - Wish We Had Stayed Longer
We loved this place! Definitely a return place for us. We were sad we were only there for one night - passing through Palenque. It’s a big property, with rooms spread out in many areas, and such a gem in the jungle. We will return.
31. Dec 2024

Information about the area

Palenque, Mexico

Located in Palenque, Hotel Villa Mercedes Palenque is in the entertainment district, within a 5-minute drive of Palenque National Park and Museo de Sitio Palenque. This family-friendly hotel is 2.6 mi (4.2 km) from Palenque Archaeological Zone and 2.7 mi (4.4 km) from El Panchán.

Palenque is in Chiapas and is a city famous for the ruins of a Mayan city dating from about 600 to 800 CE and became a UNESCO World Heritage site in 1987. Its numerous inscribed stone slabs, intricate basrelief sculptures, inlaid masks and other remarkable adornments give Palenque an air of enchantment and sanctity. The 75-foot-high Temple of the Inscriptions contains one of the only crypts found inside a pyramid in Mexico. On excavation, the Tomb of Pakal, a Mayan ruler of the 7th century, revealed an array of jewels, masks, jade ornaments, wall carvings and other exquisite artefacts.

What’s nearby

  • Palenque National Park - 1.7 km / 1.1 mi
  • Museo de Sitio Palenque - 3.7 km / 2.3 mi
  • El Panchán - 4.1 km / 2.5 mi
  • Palenque Archaeological Zone - 4.2 km / 2.6 mi
  • Museo Del Textil - 4.9 km / 3.1 mi
  • Misol-Ha Waterfalls - 9.6 km / 5.9 mi

Getting around

  • (PQM) Palenque, Palenque International Airport, MX - 4.39 km
  • (TGZ) Tuxtla Gutierrez, Angel Albino Corzo, MX - 149.57 km
  • (VSA) Villahermosa, C P A Carlos Rovirosa Intl, MX - 101.43 km

About accommodation

General

  • Air conditioning
  • Safety deposit box
  • Family rooms
  • Heating
  • Pets allowed
  • Non-smoking rooms
  • Facilities for disabled guests

Safety & security

  • Fire extinguishers
  • 24-hour security
  • Security alarm
  • CCTV in common areas
  • Smoke alarms
  • CCTV outside property

Activities

  • Public Bath
  • Spa facilities
  • Spa lounge/relaxation area
  • Massage
  • Fitness centre
  • Spa and wellness centre
  • Fitness
  • Walking tours

Services

  • Room service
  • Express check-in/check-out
  • Ironing service
  • Airport shuttle (additional charge)
  • Meeting/banquet facilities
  • Luggage storage
  • Concierge service
  • Shuttle service
  • Tour desk
  • Packed lunches
  • Daily housekeeping
  • Fax/photocopying
  • 24-hour front desk
  • Airport shuttle
  • Babysitting/child services
  • Trouser press
  • Shuttle service (additional charge)
  • Grocery deliveries
  • Laundry

Safety features

  • First aid kit available
  • Thermometers for guests provided by property
  • Face masks for guests available
  • Staff follow all safety protocols as directed by local authorities
  • Access to health care professionals
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Hand sanitizer in guest accommodation and key areas
  • Process in place to check health of guests

Physical distancing

  • Contactless check-in/check-out
  • Physical distancing rules followed
  • Cashless payment available

Food & Drink

  • Restaurant
  • Bar
  • Breakfast in the room
  • Wine/champagne
  • Coffee house on site
  • Fruits

Cleanliness & disinfecting

  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against Coronavirus
  • Property is cleaned by professional cleaning companies
  • Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

  • Delivered food is securely covered
  • Food can be delivered to guest accommodation
  • Physical distancing in dining areas
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Breakfast takeaway containers

Internet

  • Internet services
  • WiFi
  • Free WiFi

Outdoors

  • Outdoor pool
  • Garden
  • Sun terrace
  • Outdoor pool (all year)
  • Outdoor furniture

Parking

  • Free parking
  • Parking
  • Private parking
  • Parking on site

Pool and wellness

  • Pool bar
  • Swimming Pool
  • Swimming pool
  • Sun umbrellas
  • Infinity pool

Transport

  • Airport drop off
  • Airport pick up

Reception services

  • Invoice provided

Languages

  • English
  • Español

About the rooms

The accommodation has 74 rooms:

Bedroom

  • Cots

General

  • Air conditioning
  • Safety deposit box
  • Fan
  • Fire extinguisher
  • Private entrance
  • Iron
  • Mosquito net
  • Smoke alarm

Accessibility

  • Roll-in shower
  • Entire unit wheelchair accessible
  • Entire unit located on ground floor
  • Toilet with grab rails

Services

  • Wake up service/Alarm clock
  • Wake-up service

Pool and wellness

  • Pool towels

Bathroom

  • Free toiletries
  • Bath or shower
  • Toilet paper
  • Hairdryer
  • Shampoo
  • Toilet
  • Towels
  • Private bathroom

Media & Technology

  • TV
  • Telephone
  • Cable channels
  • Flat-screen TV

Food & Drink

  • Bottle of water

Kitchen

  • Coffee machine
  • Dining table

View

  • Garden view
  • Lake view
  • Pool view
  • View
*Some services may only be available in specific rooms or upon request.

About the pools

The accommodation has 2 pools:

Pool 1

Location

Outdoor

Access

Adults only

Cost

Free
Pool 2

Location

Outdoor

Access

Adults only

Cost

Free

Restaurants

RESTAURANTE (LA FORESTA)

  • Access for guests and visitors
  • No reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Private

Location

On-site

Reservation

No reservation needed

Cost

  • Free

Internet

Coverage

Available in the rooms

Connection type

Wi-Fi

Price

  • Free

Policies

Check-in

  • Checkin from 15:00
  • Minimum age for check-in: 18 years old

Check-out

Checkout before 12:00

Pets

Pets are allowed. Charges may be applicable.

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots available subject to availability at this property.

Special check-in instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Important information

Optional fees

  • Fee for English breakfast: approximately MXN 250 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 1500 per vehicle (one-way, maximum occupancy 4)
  • Uncovered extended parking fee: MXN 500 per day
  • Pet fee: MXN 600 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Other details

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher and a smoke detector
  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-out is available.
*The information provided about this accommodation is for informational purposes and has been supplied by the provider. It may be subject to change. We recommend verifying it directly with the accommodation.
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